{"id":1065,"date":"2024-12-27T15:31:23","date_gmt":"2024-12-27T12:31:23","guid":{"rendered":"https:\/\/startersites.io\/elementor\/cosmetic\/?page_id=1062"},"modified":"2025-11-28T19:05:49","modified_gmt":"2025-11-28T16:05:49","slug":"garanti-iade-ve-degisim","status":"publish","type":"page","link":"https:\/\/www.astoryas.com\/en\/garanti-iade-ve-degisim\/","title":{"rendered":"Warranty, Return and Exchange"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1065\" class=\"elementor elementor-1065\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47a1ea47 e-flex e-con-boxed e-con e-parent\" data-id=\"47a1ea47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad1570a elementor-widget elementor-widget-text-editor\" data-id=\"7ad1570a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"font-family: 'Inter', Helvetica, Arial, sans-serif; line-height: 1.6; color: #333333; max-width: 1000px; margin: 0 auto;\"><h1 style=\"font-family: 'Exo 2', sans-serif; color: #0f1729; font-size: 32px; font-weight: bold; text-align: center; margin-bottom: 10px;\">WARRANTY, RETURN AND EXCHANGE CONDITIONS<\/h1><p style=\"text-align: center; color: #666666; font-size: 14px; margin-bottom: 40px;\">Last Update: 28.11.2025<\/p><p style=\"margin-bottom: 25px;\"><strong>Astoryas Robot Technologies Industry and Trade Ltd. Co.<\/strong> (&#8220;Astoryas&#8221;) olarak, sat\u0131\u015f\u0131n\u0131 ger\u00e7ekle\u015ftirdi\u011fimiz t\u00fcm end\u00fcstriyel ekipman ve yedek par\u00e7alarda %100 orijinal \u00fcr\u00fcn garantisi sunmaktay\u0131z. B2B (Kurumsal) ticaret prensipleri gere\u011fi, iade ve de\u011fi\u015fim s\u00fcre\u00e7lerimiz a\u015fa\u011f\u0131daki prosed\u00fcrlere tabidir.<\/p><h3 style=\"font-family: 'Exo 2', sans-serif; color: #0f1729; border-bottom: 2px solid #FF4A00; padding-bottom: 10px; display: inline-block; margin-top: 30px;\">1. Warranty Coverage<\/h3><p style=\"margin-top: 15px;\">All machinery and equipment we sell are covered against manufacturing and material defects. <strong>Manufacturer (ESAB, TBi Industries, etc.)<\/strong> It is under warranty.<\/p><ul style=\"list-style-type: disc; margin-left: 20px; color: #555555;\"><li><strong>Machines:<\/strong> Unless otherwise stated, it is covered by a 2-year (24-month) warranty.<\/li><li><strong>Spare Parts:<\/strong> Provided it is unassembled and unused, it is guaranteed against manufacturing defects.<\/li><\/ul><h3 style=\"font-family: 'Exo 2', sans-serif; color: #0f1729; border-bottom: 2px solid #FF4A00; padding-bottom: 10px; display: inline-block; margin-top: 30px;\">2. Exclusions from Warranty<\/h3><p style=\"margin-top: 15px;\">Products are considered outside the warranty coverage and returns will not be accepted in the following cases:<\/p><ul style=\"list-style-type: disc; margin-left: 20px; color: #555555;\"><li><strong>Supplies:<\/strong> Parts with a limited lifespan, such as contact nozzles, gas lenses, and spirals.<\/li><li><strong>User Error:<\/strong> Incorrect assembly, dropping, impact, or unauthorized tampering.<\/li><li><strong>Infrastructure Problems:<\/strong> Electronic circuit board failures caused by voltage fluctuations (high\/low voltage) originating from the electrical installation.<\/li><li><strong>Contract Manufacturing Parts:<\/strong> Damage resulting from the use of aftermarket parts.<\/li><\/ul><h3 style=\"font-family: 'Exo 2', sans-serif; color: #0f1729; border-bottom: 2px solid #FF4A00; padding-bottom: 10px; display: inline-block; margin-top: 30px;\">3. Return and Exchange Terms<\/h3><p style=\"margin-top: 15px;\">&quot;Voluntary returns&quot; are not permitted for industrial products. Return requests will only be considered under the following conditions:<\/p><div style=\"background-color: #fff5f0; border-left: 4px solid #FF4A00; padding: 15px; margin: 15px 0;\"><strong>\u26a0\ufe0f CRITICAL WARNING:<\/strong> Returns of electronic and mechanical parts that have been opened from their original packaging\/bag, tested, have screw marks, have been assembled, or are no longer salable are accepted. <strong>ABSOLUTELY UNACCEPTABLE.<\/strong><\/div><ul style=\"list-style-type: disc; margin-left: 20px; color: #555555;\"><li>For stock items, return requests must be submitted no later than the delivery date. <strong>3 business days<\/strong> It must be stated in writing.<\/li><li>Cancellations and returns are not possible for out-of-stock items that are specially ordered (imported from abroad).<\/li><li>For products whose return has been approved, the total invoice amount <strong>%20\u2019si oran\u0131nda &#8220;Stoklama ve Operasyon Bedeli&#8221;<\/strong> A power outage may be applied.<\/li><\/ul><h3 style=\"font-family: 'Exo 2', sans-serif; color: #0f1729; border-bottom: 2px solid #FF4A00; padding-bottom: 10px; display: inline-block; margin-top: 30px;\">4. Return Shipment<\/h3><p style=\"margin-top: 15px;\">Products for which a return has been approved must be sent with their original box and invoice. Unless otherwise specified, return shipping costs are the responsibility of the buyer. <strong>BUYER<\/strong>\u2018It belongs to &#039;ya.<\/p><p style=\"margin-top: 5px;\"><strong>Return Address:<\/strong><br \/>Astoryas Robot Technologies (Warehouse Unit)<br \/>Quasar Istanbul, Fulya Mah. B\u00fcy\u00fckdere Cad. No:76, \u015ei\u015fli \/ Istanbul<\/p><div style=\"background-color: #f8fafc; padding: 20px; border: 1px solid #E2E8F0; margin-top: 40px; border-radius: 4px; text-align: center;\"><p style=\"margin: 0; font-weight: bold; color: #0f1729;\">FOR YOUR QUESTIONS<\/p><p style=\"margin-top: 5px; font-size: 14px; color: #555555;\">For return and technical support requests, please contact us:<br \/><a style=\"color: #ff4a00; text-decoration: none; font-weight: bold;\" href=\"mailto:evgin.ozeskici@astoryas.com\">evgin.ozeskici@astoryas.com<\/a><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>GARANT\u0130, \u0130ADE VE DE\u011e\u0130\u015e\u0130M KO\u015eULLARI Son G\u00fcncelleme: 28.11.2025 Astoryas Robot Teknolojileri San. ve Tic. Ltd. \u015eti. (&#8220;Astoryas&#8221;) olarak, sat\u0131\u015f\u0131n\u0131 ger\u00e7ekle\u015ftirdi\u011fimiz t\u00fcm end\u00fcstriyel ekipman ve yedek par\u00e7alarda %100 orijinal \u00fcr\u00fcn garantisi sunmaktay\u0131z. B2B (Kurumsal) ticaret prensipleri gere\u011fi, iade ve de\u011fi\u015fim s\u00fcre\u00e7lerimiz a\u015fa\u011f\u0131daki prosed\u00fcrlere tabidir. 1. Garanti Kapsam\u0131 Sat\u0131\u015f\u0131n\u0131 yapt\u0131\u011f\u0131m\u0131z t\u00fcm makine ve ekipmanlar, \u00fcretim ve malzeme [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1065","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/www.astoryas.com\/en\/wp-json\/wp\/v2\/pages\/1065","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.astoryas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.astoryas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.astoryas.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.astoryas.com\/en\/wp-json\/wp\/v2\/comments?post=1065"}],"version-history":[{"count":14,"href":"https:\/\/www.astoryas.com\/en\/wp-json\/wp\/v2\/pages\/1065\/revisions"}],"predecessor-version":[{"id":2120,"href":"https:\/\/www.astoryas.com\/en\/wp-json\/wp\/v2\/pages\/1065\/revisions\/2120"}],"wp:attachment":[{"href":"https:\/\/www.astoryas.com\/en\/wp-json\/wp\/v2\/media?parent=1065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}